Privacy Policy
Effective Date: April 13, 2025
Last Updated: April 13, 2025
This Privacy Policy is a legally binding agreement between you (“User”, “you” or “your”) and The Patches Zone (“The Patches Zone”, “we”, “us” or “our”). By accessing or using our website www.thepatcheszone.com (the “Site”) and services, you agree to comply with and be bound by the terms and conditions set forth in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please refrain from using our Site and services.
At The Patches Zone, we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit or interact with our website www.thepatcheszone.com (the “Site”). We also explain your rights regarding your personal information and how to exercise them. This policy applies worldwide and is designed to comply with privacy laws including General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable data protection regulations.
By using our Site or services, you agree to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.
Table of Contents
1. Information We Collect
a) Information You Provide Voluntarily
We collect personal information that you provide directly to us when you:
Place an order on our website
Subscribe to our newsletter
Fill out forms for customer support or inquiries
Contact us via email or other communication channels
The types of personal information we may collect include:
Full name
Email address
Shipping and billing address
Phone number
Payment information (processed securely by third-party services)
Preferences for products and services
b) Information We Collect Automatically
In addition to information you provide, we may collect data automatically when you visit or interact with our Site, including:
IP address
Device type (e.g., mobile or desktop)
Browser type
Pages visited, links clicked, and time spent on the Site
Geolocation data (if location services are enabled)
Referral source (how you found our Site)
c) Cookies and Tracking Technologies
We use cookies and similar technologies (e.g., web beacons, pixels) to enhance your experience on our Site. Cookies are small data files that are stored on your device to improve functionality, remember your preferences, and help us analyze how users interact with our Site.
2. How We Use Your Information
We use the information we collect to provide, improve, and personalize your experience on our Site and services. Specifically, we may use your information to:
Process and fulfill orders – To complete transactions, deliver products, and send order-related communications.
Customer support – To respond to your inquiries, offer assistance, and resolve issues with products or services.
Marketing and promotions – To send promotional offers, newsletters, and updates about new products or services (with your consent).
Website improvement – To analyze site traffic, trends, and user behavior to enhance user experience and design.
Advertising – To serve targeted ads or retargeting ads through platforms such as Facebook, Google, and other advertising networks.
Compliance – To comply with legal obligations and protect our legal rights, such as preventing fraud, complying with tax laws, and maintaining the security of our systems.
We may use automated decision-making or profiling for marketing, but you have the right to opt-out.
3. Legal Basis for Processing Personal Data
If you are a resident of the European Economic Area (EEA) or United Kingdom, we process your personal data based on the following legal grounds under the General Data Protection Regulation (GDPR):
Consent – Where you have given explicit consent to receive marketing communications or use cookies (you can withdraw consent at any time).
Contractual necessity – To process and fulfill your orders, create an account, or deliver services.
Legal obligation – To comply with tax, accounting, or other legal requirements.
Legitimate interests – To improve our services, market our products, prevent fraud, and secure our platform.
For users in California (under CCPA), we rely on legitimate interests for marketing and advertising purposes but do not sell your personal data.
4. Sharing of Your Information
We do not sell your personal data. However, we may share your data with trusted third-party providers to help us conduct business operations, including:
Payment processors – For secure transaction processing (e.g., PayPal, Stripe).
Shipping partners – To deliver products (e.g., FedEx, DHL).
Marketing platforms – For sending emails or running ads (e.g., Mailchimp, Google Ads).
Analytics services – To track and improve site performance (e.g., Google Analytics, Facebook Pixel).
These third-party partners are contractually obligated to handle your personal information in accordance with this Privacy Policy and applicable data protection laws.
5. Cookies and Tracking Technologies
We use cookies to:
Remember your preferences and settings on our Site.
Personalize your experience and show relevant content and ads.
Analyze traffic patterns, such as which pages are visited and for how long.
You can manage your cookie preferences by adjusting your browser settings to block or delete cookies. However, some Site features may not work properly if cookies are disabled.
6. International Data Transfers
We may transfer your personal information to countries outside your jurisdiction, including the United States and the European Union. When transferring data internationally, we take appropriate steps to ensure your personal data is protected in accordance with applicable laws, including using Standard Contractual Clauses (SCCs) for transfers from the EU.
7. Your Privacy Rights
a) Rights Under GDPR (for EU/UK residents)
Right to access – You can request a copy of the personal data we hold about you.
Right to rectification – You can request to update any inaccurate or incomplete information.
Right to erasure – You can request that we delete your personal data.
Right to restriction – You can request the restriction of processing under certain conditions.
Right to portability – You can request your data in a structured, commonly used, and machine-readable format.
Right to object – You can object to certain types of processing, such as direct marketing.
b) Rights Under CCPA (for California residents)
Right to know – You can request information about the personal data we collect.
Right to delete – You can request the deletion of your personal data.
Right to opt-out – You can opt-out of the sale of your personal data (although we do not sell your data).
For all privacy-related requests, please contact us at sales@thepatcheszone.com with the subject line “Privacy Request”.
8. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for compliance with legal obligations, resolving disputes, and enforcing agreements. When personal data is no longer needed, we will securely delete or anonymize it.
9. Security of Your Information
We use industry-standard security measures to protect your personal data from unauthorized access, disclosure, or destruction. These include encryption, firewalls, and access controls. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your data.
10. Children’s Privacy
Our services are not intended for children under the age of 18, and we do not knowingly collect personal data from children. If we discover that we have inadvertently collected data from a minor, we will promptly delete that information.
11. External Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of those websites before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date at the top will reflect the latest version. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
13. Refund & Return Policy
For information on our return, exchange, and refund processes, please refer to our separate Refund & Return Policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
The Patches Zone
📧 sales@thepatcheszone.com
🌐 www.thepatcheszone.com
15. Data Breach
In the event of a data breach involving your personal data, we will notify you as soon as possible. We will also take necessary steps to investigate and mitigate the effects of the breach, in accordance with applicable laws and regulations. Depending on the severity of the breach, we will notify relevant authorities or regulatory bodies if required under the GDPR, CCPA, or other applicable laws.
16. Acceptance of This Privacy Policy
By using our website and services, you signify your acceptance of this Privacy Policy. If you do not agree with the terms outlined, please refrain from using our Site or services. Your continued use of the Site after any changes or updates to this Privacy Policy will be considered your acceptance of those changes.