Last Updated: April 13, 2025

At The Patches Zone, your satisfaction is our priority. We are committed to delivering high-quality custom products that meet or exceed your expectations. However, due to the customized nature of our items, our return and replacement policy has specific guidelines outlined below.

Eligibility for Return or Replacement

Because all our products are made to order and personalized, we do not accept returns or offer refunds for reasons such as:

• Buyer’s remorse

• Change of mind

• Incorrect sizes, colors, or quantities submitted by the customer during order placement

However, we will gladly replace or refund items under the following conditions:

1. Defective or Damaged Items

   • If the item arrives defective, damaged, or not as described due to our error, we will offer a free replacement or refund.

   • Claims must be submitted within 7 calendar days of delivery with clear photographic evidence of the issue.

2. Wrong Product Delivered

   • If you received the wrong design, color, or size from what was approved, we will re-produce and re-ship the correct item(s) at no additional cost.

3. Exceeds Allowed Defect Threshold

   • As per our Production Defect & Quality Margin Policy, if defects exceed the standard allowance (1% for patches, 3% for garments), we will refund or replace the extra defective units.

How to Request a Replacement or Refund

To initiate a return or replacement claim, please follow these steps:

• Contact our support team at sales@thepatcheszone.com

• Include your order number, a description of the issue, and photos or videos showing the problem

• Submit your request within 7 days of receiving the order

Our team will review your request and respond within 2-3 business days.

Non-Returnable Items

We do not accept returns or offer replacements for the following:

• Custom products approved by the customer but later disputed without valid reasons

• Products damaged due to customer mishandling or improper washing

• Items with minor color variations or placement shifts within accepted production tolerances

• Orders past the 7-day return window

Refunds (if applicable)

• Once your return request is approved, refunds will be issued to the original method of payment or offered as store credit.

• Refunds are processed within 5–7 business days after approval.

Return Shipping

If a return is required:

• We will provide return instructions via email.

• In cases of our error, we will cover shipping costs. Otherwise, the customer is responsible for return shipping.